Screen Recording
- Teams engagement
- Integration by partner
Information
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Storavox screen recording makes it easy to identify coaching opportunities and to learn by observing how agents use applications and add data to CRM applications. It helps to understand and solve proces issues and optimise usabilty of the applications used by your agents.
Benefits
- Replay of call- and screen recordings
- Understand how agents use applications
- Enables insights to optimize processes
- Enables insights to improve usability of applications
Features
Screen recording
Screen recording for (virtual) workstations.
Synchronised replay
Synchornized replay of voice and screen.
Control of screen recording
Control by call recording engine or customized with record on-demand / external triggers by API or third party applications.